Children must present ID from school with address in Quintana Roo, or school report card with photograph. For more information about the Experience Photo Pass, contact hxmfoto@experienciasxcaret.com.mx *Original Review Below*!!!!!! Once you reserve and pay, you will not be able to change entrances, activities and/or tours. Enjoy delicious breakfasts and meals in El Troglodita restaurant, open from 11:00 a.m. to 5:00 p.m. Xcaret: photo pass worth it? - Playa del Carmen Forum - See 45,537 traveler reviews, 36,318 candid photos, and great deals for Playa del Carmen, Mexico, at Tripadvisor. Do you have scooters on rent inside the park? Children from 5 to 11 pay half the price. If the person making the payment is not the same person who will visit the park, it will be necessary to present the following documents at the ticket booths: No, the park does not have a daycare. In case of amphibious, they can participate, but only an adult with driving license is allowed to drive. An adults-only boutique hotel, where quality, beauty of the surroundings and warmth introduce Mexico in an intimate and sublime way. It does not include photographs of dolphins activities, Photo Drone, Photo Xunset, or archaeological sites. I can see them but they all say sample on the and not able to download. The minimum age to enter is of 5 years old. Can I transfer my ticket to another person? DoubleTree by Hilton Hotel Boston - Westborough, Next: Show All Available Comparable Hotels with Pricing, Andover Bird Sanctuary (Moncrieff Cochran Sanctuary), Addison Gallery of American Art hotels/motels, Tewksbury Hospital (Massachusetts State Infirmary), Hotels close to Lawrence Heritage State Park, Hotels close to John Greenleaf Whittier Homestead and Museum, Hotels near Boston National Historical Park, All Doubletree Hotels in or near Middleton. Chetumal-Puerto Juarez Federal Highway, Km. Wyndham Boston Beacon Hill. Mexico: 998-883-3143. . ", A verified traveler stayed at Copley Square Hotel, "Nice hotel. de C.V. We use own and third-party cookies to improve your experience on our website. Enjoy perks like free continental breakfast and free train station pick-up. I have sent multiple difference emails requesting assistance with no response. Play it safe and take your own photos with I would have.More. We use own and third-party cookies to improve your experience on our website. At the end of your stay, you can buy the photos at the store Tienda de Fotografia. Argentine Peso (ARS): Visa, Mastercard, Diners and JCB. It is located right next to Xcaret Park, found on the Federal Highway 307, km 282, only 56 km away from Cancuns International Airport and 6 km away from Playa del Carmen and about 55 km north of Tulum. If it doesn't, for their own safety, they won't be able to do the activity. 6 years ago Save "Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. Express check-out, a computer station, and dry cleaning are also on offer. Korean Won (KRW): Visa, Mastercard, American Express, Diners, Discover and JCB. The Ultimate Guide to the Xcaret Parks in Riviera Maya Mexico (2023) prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. de C.V. Xplor park is the most amazing park that will take you to enjoy adventures across the maya jungle on amphibious vehicles, swim and float in underground rivers and flying the sky on zip-lines. The chart reflects the cheapest Middleton hotel for each day and each star rating category. Simply click on foto@xcaret.com and choose one of the options to search your photos. During our stay we took advantage of all of the parks included, and enjoyed the Xichen Deluxe tour, as well as the Coba/ Xel Ha combined tour. Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico, This is the version of our website addressed to speakers of English in the United States. You can purchase with a credit card or PayPal. Live the adventure in the most visited zip-line park in the world, where you will glide on the highest zip-line in the Riviera Maya, swim and paddle in stalactite rivers and more. My daughter wanted to go back to La Cantina on our final night at the resort just to see Roberto again. Each photo downloaded is a JPG file, and the videos are MP4. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. Yes. How do I open the ZIP file when I download multiple photographs? We had a great time. How does the discounts purchasing in advance apply? Dear Valerie149,First and foremost, we would like to thank you for taking the time to share a detailed feedback from your experience at Hotel Xcaret Mexico. They are encoded directly from cameras with high resolution. This luxury hotel features a casino, a full-service spa, and a nightclub. Yes, at the Stalactite River Swim, the use of life jackets is mandatory. What happens if I forgot my download code? MarieSamSanchezPhoto A snack bar/deli, a lobby fireplace, and express check-in are also on offer. In all ours Parks you will get pictures with the best angles at each of the attractions, plus the Fantastic Scenarios. What happens if I forgot my download code? This change is valid only 24 hours in advance. Within Mexico. Everything is close you dont have to move your car at all. Promotion valid only on websites and Customer Service Centers. Xenotes is the only tour in the Riviera Maya that takes you to visit the four types of cenotes that exist in nature: semi-open, open, ancient, and cavern. I really recommend this Hotel. He is a pool technician. ~11.96 miles northwest of Middleton center, ~35.43 miles southwest of Middleton center, ~39.06 miles southwest of Middleton center, Doubletree by Hilton Boston North Shore - Danvers, Doubletree Boston Andover Hotel in Andover, DoubleTree by Hilton Hotel Boston - Bedford Glen, Doubletree by Hilton Boston Logan Airport Chelsea. We stayed in a adult only area. We invite you to join our program of using biodegradable and chemical-free products! Nestled in a natural rock and among rivers. 1.- Enter your download code. Everything about the hotel was excellent. Book today and enjoy all the All-Fun Inclusive benefits that are part of the experience of living Mexican art. Yes, the activities in Xplor Fuego are designed for all family. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. I mentioned in the fans of Hotel Xcaret Facebook community that one employee impacted my vacation tremendously and I dont know his name. Changes are not permitted on the day of your visit. If you hired a tour and already have a wheelchair, please call our contact numbers and give us notice of your visit to provide the best care for you. We had a great time at the parks and used the Xelfies feature to take pictures at all the parks we visited.We have a big family so we had 3 rooms in total and bought the photo pakage $190 US per room only for the access codes for 2 of the rooms to not work at all and return an error message that the code is invalid.We have called multiple phone numbers just to be hung up on a redirected to different numbers that lead to no resolution and emailed multiple emails that result in no replies.Today we called for the 4th day in a row just to be told that none of our emails would get responses any time soon because there are over 600 customers with similar problems in front of us.This is outragous and has led to us losing so many of our vacation pictures. It was prompt and comfortable. DO NOT MISS THIS PARK!! BUY THE PHOTO PASS! - Review of Xcaret, Playa From $75. No problem! Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. The Rafts circuit is 342 yards long. We are sorry but no. Take advantage of the business center, free WiFi in public areas, and free airport shuttle. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. All our current promotions are here, click now. Xcaret Admission | Riviera Maya Excursions | Cancun Tours What happens if there is an error and I have a duplicated charge? You can also enjoy more vacation time, having special access in our ticket booth express, for purchases made on Internet or Customer Service. This option is valid only in Mexico. Prices vary according to season. (01152) 55 4163 7327 However, I just feel that the management fell a bit short on the front end of things that could have made our stay so much easier. If you visited our Xcaret Hotels: fotohoteles@xcaret.com What is your Cancellation/ Refund policy? The download code is valid for 30 calendar days from the date of purchase. Col. Centro, Playa del Carmen. 2.- A list of the albums that are included in your package will be displayed. In the case of Mexican peso (MXN) you can pay with Debit or Credit Cards issued by Visa, MasterCard, American Express, Discover or Diners. This hotel features a restaurant, a 24-hour gym, and a bar/lounge. It is not necessary to make a reservation in advance; you can buy directly at the booth of the Park entrance at regular price. 450 Summer Street, Boston, MA, 02210. Upload or insert images from URL. At the park we offer spaces for relaxation where you can find chairs and hammocks at your service. However, Hotel Xcaret also offers a package that covers as many parks as you'd like. Ingresar - Xcaret A 900 suites hotel, with Five Diamond Certification given by the American Automobile Association (AAA). more. We can provide it to you if you have your purchase receipt. Doubletree Boston Andover Hotel. Yes, you must select a specific date to visit the Park. Circuit of 3.4 miles of jungle and caves driving an Amphibious Vehicle. Doubletree by Hilton Nashua : 2 Somerset Pkwy. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. the brand new all-inclusive, all-fun luxury resort in the Riviera Maya, Mexico. Privacy Terms. Business travelers can take advantage of the business center. Frequently Asked Questions - FAQs | Hoteles Xcaret - Hotel Xcaret This time my visit included my 12 year old daughter and another couple who joined us for the week to celebrate her birthday. Amazing hotel, service just fell a little short in my opinion, Petit Lafitte Beach Front Hotel & Bungalows. The Mexican decoration and the different organic amenities will immerse you into carefully crafted spaces that will make your stay unforgettable. But we purchased the photo package 2 parks & the hotel. - Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. Remember to smile when you come across our logo pictures! . 5 floors in property. Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. These are both highly recommended. Cancun, Quintana Roo. Xplor offers a seniors discount only for Mexico residents, 50% off the regular price (valid only at the Park's ticket booths, presenting an INSEN or INAPAM credential issued by the government of Mexico). Can I change my admission to Xplor for another park or tour of Grupo Xcaret? 282. From Monday to Friday from 7:00 a.m. to 12:00 a.m., and Saturday and Sunday 7:00 a.m. to 10:00 p.m. Local Time. Hotel Xcaret Arte | Cancun & Playa del Carmen All-Inclusive To valid the service, it is mandatory to print the coupon provided at the end of the purchase and show it at your arrival at the park at the photography area or at the moment of boarding the tours transportation. Yes, you can buy with someone else's card as long as you provide at the Parks ticket booth and on the day of your visit: a copy of an official identification of the owner of the card, and copy of the credit card or debit card that was used to pay, in both cases copied by both sides and signed by the cardholder. Are there any special prices for children? Carretera Chetumal-Puerto Jurez, Km. We are encouraged to offer unforgettable experiences and our team works diligently to communicate our brand through a unique and warm service, with the commitment that all our guests take the best of Mxico deep in heart. They just really need to get their act together with the photo package because it made the whole trip fall short and made my whole family distrustfu of the hotel. 50 Park Plaza at Arlington Street, Boston, MA, 02116. The pass is very much worth the money. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Grupo Xcaret is the name of the company that owns and operates some of the best tourist attractions in Riviera Maya, Mexico. Can I enjoy underground river activity without knowing how to swim? I also requested a king size bed (I was proposing on this trip!) you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay Mercado never disappointed and became a staple for breakfast. No one was watching him, and yet, he smiled the whole time. While buying your ticket online, a list of hotels where pick-up is available will be displayed. Copyright Experiencias Xcaret Hotel S.A.P.I. and that option in not available via online purchase. No, only Tour option includes round transportation from Cancun and Riviera Maya. What happens if I cannot attend the Park the day of my visit? What are the necessary physical conditions? Is there any type of refund and/or cancellation? No problem! La Casa de la Playa. We arrived very early and rooms we not ready so we were given our bracelets and immediate access to all of the amenities. In our venues, life merges with art. If you are staying in an Airbnb, hostel, with family or anywhere, you can choose one of the following departure points and Grupo Xcaret official transportation will pick you up there. Saturdat to Sunday from 9:00 to 15:00 Hours. Faqs - Xcaret $159. They are encoded directly from cameras with high resolution. Rest areas, dressing rooms and restrooms available during your visit. For more information about the Experience Photo Pass, contact, Hotel Xcaret Mexico: The Experience Photo Pass, The Experience Photo Pass is just one of the many perks offered at Hotel Xcaret Mexico --. All Doubletree Hotels in Middleton, MA - Doubletree - HotelPlanner.com Enjoy a meal in one of the 2 coffee shops/cafes and perks like free WiFi. Saturdat to Sunday from 9:00 to 15:00 Hours. Yes we offer special discount for persons with disabilities, is only valid at the Park's ticket booths. If you visited our Parks: foto@xcaret.com Every morning, around six, I saw the same young man, about 20 years old, report to Work. Dear tjgonzalez17,We appreciate your kind comments regarding your recent experience at Hotel Xcaret Mexico; to know that your stay with us was really pleasant is the best reward we could have!It is a real pleasure to hear that your recent stay at Hotel Xcaret Mexico was truly memorable! Can I pay with credit card or debit card of a person not included in the visit? I so much enjoyed his positivity and was truly grateful that he was a part of my mornings in Mexico. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay Chilean Peso (CRC): Visa, Mastercard, Diners and JCB. I went to the park and couldnt buy them. Within Mexico. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. All your photos at the best price! Free self parking is free for guests, and you can enjoy a meal in one of the 15 restaurants. Pasted as rich text. The minimum age allowed in Xplor Fuego is five years old. 5th Ave 10. Documenting your adventures and experiences during a vacation can sometimes be challenging, especially when you want to get a photo with everyone in it -- inevitably, there's always that one person who's taking all the pictures but missing from the shots because he/she is too busy behind the camera. We were very close to one of the smaller, double level infinity pools and a beautiful lagoon area with one of the resorts hidden water slides. Months without interest, only with major participating bank cards issued in Mexico. Exact pick-up time will be confirmed when making your purchase. Come and live the Riviera Maya adventure. ( NO KIDS ). Stalactite River of 430 yards to swim inside ancient caves. This hotel features a restaurant, a gym, and a bar/lounge. There is a horrible lack of signage throughout the resort, and we were not offered a tour of the grounds, although I saw other people getting one. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. In the case of children, the harness must fit properly and have a minimum height of 3.6 ft (1.10 m). Admission to XPLOR All inclusive costs $ 129.99 USD, but for all purchases made seven days prior to your visit on www.xcaret.com or www.xplor.travel you can benefit from a 10% off the regular price and a 15% off purchasing 21 days or more in advance. Please do not hesitate to let us know through this media when you decide to return to this paradise. !DO not buy the photo package!!!!!!!! This historic hotel's 2 restaurants, 3 bars/lounges, and gym are some of the featured amenities. This smoke-free hotel features 2 restaurants, a bar/lounge, and a gym. Due to the nature of the product we offer, you always have the possibility to view the photos. There is not an exclusive activity for young children, but they can do them all, if they observe the requirements for each activity, and must be accompanied by an adult all the time. $148. de C.V. | The price of admission to XPLOR Fuego All Inclusive is $ 109.99 USD, but for all purchases made seven days prior to your visit on www.xcaret.com or www.xplor.travel you can benefit from a 10% off the regular price and a 15% off purchasing 21 days or more in advance. I want to purchase my dolphin experience photographs. Copyright Experiencias Xcaret Hotel S.A.P.I. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. A full-service spa, 4 restaurants, and an outdoor pool are all featured at this luxury hotel. Yes, when you go to the restaurant, please inform your host about your dietary requirements and the chef will advise you on what to eat, or prepare something special for you. The company is constantly expanding but they currently operate 8 adventure parks, 4 tour experiences, and 3 all-inclusive luxury hotels. What is the price admission to Xplor Fuego for children? 2003-2023 Lexyl Travel Technologies, LLC. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. Pound Sterling (GBP): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. If you are in a hotel far from the Park, in Cancun or Tulum, you will be arriving at approximately in 1:30 or 2 hours. I had written a very negative review about this hotel and due to trip advisor's policy I had to delete it in order to write a new one. 800 006 FOTO (3686) Underground River Rafts of 580 yards paddling with special hand paddles. I wish we would have just taken the pictures with our own phones instead of feeding into their lies and false promises. No, only TOURS include transportation departing from Cancun or Riviera Maya. You don't have to worry about your phone or asking ppl to take pictures for you. New activity: Underground Expedition. My hotel is not available for pickup, although I chose transportation to the parks. We advise you to wear long shorts, t-shirts, swim suits and water shoes that can be attached to your ankles so as to avoid losing them. The rooms were clean and nice, the all inclusive means all inclusive so I spent very little money, tip was mainly what I spent. Indeed, a great endorsement of our commitment to provide exemplary service to each and every guest. However if at the end of the day there are not so many people, then, youll have the chance to re-engage in an activity. However, you are not to worry; your helmet is equipped with a built-in chip that activates the cameras that we've installed for you as we go along. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. If I am a foreigner, what can I submit besides FM2 or FM3 to validate that I am a Quintana Roo resident? By continuing to browse the site, you agree to the use of cookies. Yes, you can change your visit to another date within one year from the date of purchase of the ticket. What is the time for pick-up at my hotel and where should I wait? I had been in touch with Claudia, a guest services manager, prior to arrival and brought up my concerns afterwards, but I only got a response of "I recall offering a resort orientation the day of your arrival which was respectfully declined since you wanted to share time with your friends." I really had no idea of how to use them. If it's raining on the day of your visit and you decide to make a change of date, your voucher is valid for one year guarantee against bad weather valid only 24 hours in advance. On a PC right-click on the file and select the option to extract. If your hotel is not in the list, you can choose one of the following meeting points and Grupo Xcaret official transportation will pick you up there. I will absolutely return to Hotel Xcaret: for the amazing scenery, the tremendous food and drink, the gorgeous amenities, but more than anything, I will return for the experience provided by the incredible staff. Enjoy the best of Mexico included in this sophisticated hotel that surpasses the traditional All-Inclusive hotels with its All-Fun Inclusive concept. Yes the resort is beautiful and access to the parks is great. By continuing to browse the site, you agree to the use of cookies. Changes are not permitted on the day of your visit. Does admission include transportation service? Their eco-integrating design and premium amenities make them unique. Yes, you can contact the photography customer service center Round-trip transportation to the Embarcadero Isla Mujeres by Xcaret in the Cancun Hotel Zone is included. Colombian Peso (COP): Visa, Mastercard, Diners, Discover, JCB. Does the Park offer activities for children over five years old? How do I open the ZIP file when I download multiple photographs? I already purchased my admission to the Park, but I want to buy other services. Face the only whitewater rapids in Cancun, cross a circuit of ropes hanging in the air, drive a Monster Truck, board a jet boat, ride a kayak and fly in a zip-line. The photo package includes service for the parks and tours chosen by the client at the moment of purchase, considering the number of visitors and the number of parks on its selection. Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. Please see our partners for more details. If you visited our Parks: foto@xcaret.com This is my happy place, my own personal paradise. Just a weird housekeeping issue I guess we had. For the ONE PARK DIGITAL PHOTO PACKAGE, TWO PARKS DIGITAL PHOTO PACKAGE, THREE PARKS DIGITAL PHOTO PACKAGE, FOUR PARKS DIGITAL PHOTO PACKAGE, and FIVE PARKS DIGITAL PHOTO PACKAGES. We are looking to give Mother Earth some of her kindness back, your reservation in Hoteles Xcaret contributes to the actions that Grupo Xcaret has implemented under our Sustainability model; to ensure conservation, diffusion and development of the natural, sociocultural and economic heritage for our future generations. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. The first check-in they were extremely accommodating--we got popsicles and cold towels as we walked in and the view was absolutely amazing. The discounts are applied automatically by our system according to the date of visit. It is for this reason that activities are not recommended to people who suffer from diabetes, heart problems, epileptic fits, asthma, hypertension and claustrophobia as well as pregnant women. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application: App Xcaret. Outside Mexico. But we purchased the photo package 2 parks & the hotel. Solidaridad, Quintana Roo, Mexico. Within Mexico. What is the minimum age allowed inside the park? Yes, we have restrooms and changing rooms located throughout the park with enabled spaces so you can change clothes comfortably. We spent two afternoons in the lagoon, and even swam through several caves to find the resident flock of flamingoes. Strike your best pose, smile and take as many pictures as you want during your visit. How can I find out if there is a pick-up service at the hotel where I'm staying? Food and drinks were included on both tours, and the restaurant in Valladolid on the Xichen tour was a favorite meal for my whole group. The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. They moved my parents to a higher up, larger room, free of charge, after we realized that they had been placed in a lower and smaller room due to an error in the booking. Traveling on business? View Hotel 1,774 reviews 0.3 miles from Hotel Xcaret Mexico Free Wifi Free parking Visit hotel website All Inclusive 2022 Occidental at Xcaret Destination View Hotel 22,576 reviews 0.4 miles from Hotel Xcaret Mexico Free parking Pool All Inclusive 2022 Palmaia - The House of AiA View Hotel 819 reviews 1.3 miles from Hotel Xcaret Mexico Free Wifi To guarantee your safety and to ensure that harnesses are comfortable and fit each of our visitors correctly, a minimum weight of 88 lbs (40 kg) is required, and a maximum weight of 300 lbs (136 kg).
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