staysure customer service

Staysure Expat, a:link, There are also plenty of opportunities to develop into other area and for promotion. Finally I started a new booking and was successful in receiving a quotation which I accepted. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. How do I access my My Staysure account? - Staysure Support Reviews from Staysure employees about working as a Customer Service Representative at Staysure. Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. staysure hung us out to dry. We endeavor to provide training that will equip all new recruits with the information they need to be successful in their roles and are transparent and authentic in our dealings. If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. We are remunerated by commission for the arrangement, service and renewal of Here are 8 tips for writing great reviews. Thank you for posting your comments. .galleryCaptionInnerText {} Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. (But perhaps that was because I wanted to spend money!). Verification can help ensure real people write reviews about real companies. My dads body was left in the hotel room for over 24 hours. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Verification can help ensure real people write reviews about real companies. Have a fantastic holiday. I started at Staysure as a sales agent nearly 6 years ago. Companies can ask for reviews via automatic invitations. We hope this will continue to inform and provide insight to our employees on the decisions we make. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Don't Pay out on Holiday cancellation due to Death of Parent. Also, for some of our insurers we may receive a profit share payment if they .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{} How to make a complaint | Staysure Need help? I also contacted the help line and was sent a link to help me create an account but this still did not work. var STYLE_PREFIX = 'wsite'; Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Very friendly, knowledgeable and . '', Having problems? I had to do all the repatriation work with the help of the English embassy in Tenerife. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. Thank you for taking the time to post your feedback, its great to hear that you enjoyed your time with us and particularly the great people that work here and the reward package on offer. Also, for some of our insurers we may receive a profit share payment if they var initEvt = document.createEvent('Event'); Have a fantastic holiday. A lot of pressures, every second of your day is reviewed! All rights reserved. ) text-decoration: none !important; a, In the end left the company with 66 pay in a cost of living crisis with child. Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} Fantastic service with a lovely consultant. Great response time and smooth transition and options available to work from the office or work from home, Anonymous Interview Candidate in Northampton, England, I applied through a staffing agency. We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. Have a fantastic holiday. Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. .wsite-menu-default a {font-weight: bold !important;text-transform: none !important;letter-spacing: -1px !important;} Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. I dont know what Id have done without them. Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. Thank you for your positive comments regarding our training team. Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. Prepare yourself for your Customer Service Representative interview at Staysure by browsing Interview questions and processes from real candidates. Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance. your insurance policy. She had to cancel her holiday to undergo treatment and submitted a claim. Staysure Customer Service Interview Questions | Glassdoor A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. It left me feeling nervous whether Ive done enough to declare everything. Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. var ASSETS_BASE = '//cdn2.editmysite.com/'; .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} Have a fantastic holiday. I got an online quote and with no warning it increased in 1 minute by about 40. If you need to cancel your policy please click here. They wouldnt provide us with any details about the repatriation other than a pick up time. They were no help at all. Wed like to take this opportunity to wish you success in the future. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. PDF Worth doing right Insurance Provider Find Reviews. Stay sure have been helpful so far. Staysure Customer Service Team Get in touch with us if you'd like to make multiple changes to your policy. My sincere apologies for the frustration and inconvenience caused. Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen. .blog-header h2 a {} Pros & Cons are excerpts from user reviews. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent A good clear line, too, with no annoying background noise! } I have not received my email confirmation, I didn't receive my documents in the post. . didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. your insurance policy. Interview. We were devastated as grandchildren had been couting the days down. They subsequentialy told me to claim for myself. I had to pay for the repatriation and all additional costs there and then myself, this was thousands. Dear WAMM71,Thank you for your 5 star review. 11 Staysure reviews. Kind regards Yvonne GS Gordon Short 4 reviews ES 16 hours ago Verified Easy to use and very competitive They were rude, there was no consideration, no bereavement line. Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. Free interview details posted anonymously by Staysure interview candidates. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Based on 1 salaries posted anonymously by Staysure Remote Customer Service Representative employees in Skelmersdale, England. Unhappy with your Staysure experience? Team leaders are always on hand if needed. So you can be confident that youve got the right cover, thats tailored just for you. Didnt have to wait very long to be answered. I know you have to make money but not to sure if the way you do it is ethical, Dear Mr SattinThank you for taking the time to leave a review.Staysure take all feedback relating to our products and services seriously. I will only use them in the future. They have made a bad situations 10 times worse. If you help a customer who has been mis-sold a policy or another agent has made an error on a policy and you have to cancel a policy to help them, your bonus gets cut. Therefore i lost out on the deal. You need to sharpen up the verification/activation mechanism. You may change your settings at any time or accept the default settings. Have a fantastic holiday. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. } else if(document.documentElement.initCustomerAccountsModels === 0){ Staysure Remote Customer Service Representative Salaries in I would like to reassure you that Staysure take all feedback about our products and services very seriously. I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. I interviewed at Staysure (Northampton, England) in Apr 2022, Smooth and informative. .wsite-button-inner {} Despite having twice being assessed by a Dr designated Unfit to Fly due to the high risk of anothers fall ( which would result in her being paralyzed) Staysure insisted that she be repatriated or they would cancel coverage. font-family: "Montserrat" !important; To ensure we are consistent in providing our customers with quality service, we may record your telephone call. The initial purchase was fine. When is a time you've been in a difficult situation and how did you solve it? I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. A company who has to bang on about diversity isnt a diverse company. Send your complaints and reviews - and we'll publish the best, and worst! Weve helped millions of people find a resolution. Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Was this review helpful? You will receive a written acknowledgement within 5 days of raising your complaint. Jan 20, 2023 - Customer Service Representative, Nov 7, 2022 - Remote Customer Service Representative, Dec 8, 2020 - Customer Service Representative, May 19, 2021 - Customer Service Representative (CSR), Dec 16, 2020 - Customer Service Representative, Aug 22, 2019 - Customer Service Representative, Get started with your Free Employer Profile, not bad to start a customer service career. Warm regards,Katie, Have not had to claim yet so experience limited but arranging insurance was easy and efficient, Dear Keith Bardon,Thank you for taking the time to leave your review.We are pleased that you found the service efficient and easy.Thank you for choosing Staysure.Warm RegardsJae. We receive a lot of positive feedback on our great team culture whether our people work in the office or remotely. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. ERGO Seguros de Viaje Staysure Expat Travel Insurance Reviews | Read Customer Service Reviews STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. Staysure Customer Service Team - Staysure The first time started out fine then I was transferred . Learn more about Resolver Pro and how to claim your business. Staysure take all feedback relating to our products and services seriously. If you havent received your policy confirmation via email, please login to My Staysure and request a resend. If you need to cancel your policy please click here. I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. There was a slight downside of having to wait for about 10 minutes. Despicable service from dishonourable people. Friday 30 December: 8:30am 8pm, Within the USA and Canada: - Monday - Friday: 8.30am - 8pm Staysure is a trading name of TICORP Limited. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Constantly being told to hang in there because improvement are happening when quite clearly they werent. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;} - Calling from outside the UK: 0044 1604 210 845 } achieve performance targets across their product portfolio. Staysure Customer Service Representative interview questions & answers .fancybox-title {} #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} .wsite-menu-default a {font-size:16px !important;} Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. Average Interview. We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. Chased and chased and chased to pay. Started online, then had to ring them.Got quote from phone call but to be sure not a good time paid but informed bloke I was not happy as a previous letter had quoted much less.Then I got quote from the online information which was lot less than the phone call one which I had already paid for.When I tried to ask for explanation got nowhere.Complaint in but not holding my breath.Both quotes have disappeared from my mail inbox .interesting. We are remunerated by commission for the arrangement, service and renewal of Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). They pick and choose who is significant to you when they pass away. David the Staysure agent explained and guided us through the Health Check requirements as my partner is on a NHS waiting list for a minor operation.The travel policy he recommended saved us more than 30% on the equivalent travel policy available through our holiday travel agent. Have a fantastic holiday. a:active{ The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Application. Search job titles. Overall experience. This is our 2nd time using Staysure as they gave the cover we needed when traveling overseas. They take your money easily but getting help when you need it is a different story. Staysure Job security & advancement reviews - Indeed Staysure Interview Questions (2023) | Glassdoor Warm regards,Vicki. Resolver can help you send your complaints to Staysure. Your product is good, and well rated by others, so I gave you 3 stars. I always use Staysure for holiday insurance. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. }}\"\n {{\/membership_required}}\n class=\"wsite-menu-item\"\n >\n {{{title_html}}}<\/span>\n <\/a>\n {{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n","navigation\/flyout\/list":"